Protect Yourself! Consumer Rights for Insulation Services

Every contractor must provide you with a written contract before starting work. According to the Consumer Protection Office (OPC), this document must include: - Precise description of work (insulation type, treated areas, technical standards) - Total price including taxes, with no hidden fees - Completion deadlines and offered warranties - Cancellation terms (10-day right to cancel without charge for door-to-door sales) Remember: Refuse to sign under pressure and demand a copy of the signed contract.

If a seller contacts you at home (door-to-door, phone, etc.), Quebec law grants you a 10-day cooling-off period to cancel the contract without justification. - The contractor must inform you of this right in writing - No deposit can be required before this period ends ⚠️ Warning: This right doesn't apply if you contacted the company on your own initiative.

To operate legally, every insulation contractor must: - Hold an itinerant merchant permit if services are offered outside a fixed establishment - Subscribe to bonding (insurance) to cover potential claims Practical tip: Request proof of permit and verify the company's validity on the Quebec Enterprise Register.

Contractors must guarantee: - Material quality (e.g., insulation compliant with Novoclimat standards) - Work durability for at least 1 year (legal warranty) - Additional warranty if promised orally or in writing In case of dispute: Demand corrections in writing. If the contractor refuses, contact the OPC.

If the company doesn't meet its obligations: - Attempt mediation with the merchant - Report the case to the OPC: They can demand refunds or repairs - Take legal action if damages exceed $15,000 (Small Claims)